All products are shipped via Australia Post or DHL (unless otherwise specified).

Please allow up to 48 hours to process and ship your in-stock order; orders for items that are not in-stock can take much longer. If you have a time-sensitive shipment, please give us a call to ensure there are no delays.

All products are shipped out from Sydney Aero Parts HQ Sydney. Special arrangements may need to be made for international orders and oversize packages.

In the event a product arrives damaged to your location, please follow the steps listed below. All damaged items must be reported to the shipping company immediately, and you must notify Sydney Aero Parts within 48 hours of receiving your order. If these steps are not followed, your shipment may be denied a damage claim and a refund.

If you received a shipment that is damaged (visibly or once you open the box), please do the following:

• IMMEDIATELY CONTACT US – info@sydneyaeroparts.com.au
• Keep the product with its original packaging and box
• Make a list of the damaged or lost item(s)

Sydney Aero Parts will contact the shipper once we receive the above email to schedule a pickup if needed. DO NOT send it back to the return address without written approval from Sydney Aero Parts.

Once the product is received back and inspected, a replacement or credit will be issued. The shipping rates shown at the time of checkout on our site are based on a weight estimate and then calculated via an internal shipping program. The rates do not take into account dimensions. If your shipment weight is higher than the online cart can process, please contact us for a shipping quote. If there is an error in the quoted shipping rate, we will contact you and advise of any changes. International orders (outside of Australia) are not automatically processed as we may require additional information from you.

An order that has shipped from our location or a supplier cannot be cancelled – these are classified as returns. Unfortunately, once it has shipped, restocking fees will apply if applicable. Special order items or custom-built items cannot be returned. For this reason, it is extremely important to check your invoice or order form.

If a product is ordered and not wanted, the UNUSED item can be returned for up to a 25% restocking fee. 

In some cases, we may offer the ability to return the item to us for a lesser restocking fee and then keep the balance as a store credit. To return an item, it must be in brand new condition with original packaging. If the item cannot be resold or is a special order or custom-made item, we cannot accept a return. Shipping is non-refundable in either direction unless approved by Sydney Aero Parts. 

All items being returned MUST be reported within 30 days of the tracking number delivery date. No items will be returnable after 30 days.

All products shipped from the Sydney Aero Parts warehouse are shipped via AUS Post, DHL, or TNT and require a signature upon delivery. AUS Post, DHL, and TNT have package pickup locations if you are unable to sign for the package. 

If the package is returned to Sydney Aero Parts, you will be responsible for the return shipping costs and may be charged up to a 25% restocking fee if you choose not to have the item reshipped. These fees will be charged to your account on file or invoiced to you.

All international shipments may be subject to customs fees, import duties, and taxes. Any charges associated with the importation of products purchased from Sydney Aero Parts or our affiliates are the responsibility of the buyer. Any costs resulting from the refusal to import a product may result in additional charges.

SYDNEY AERO PARTS DOES NOT REFUND SHIPPING CHARGES.
If you modify, install, or alter the item in any form, we cannot accept it as a return. We will not cover any expenses related to the product or installation, and you may be required to purchase a replacement.

In the event that the product you ordered is sent either incorrectly or processed wrong by Sydney Aero Parts, we will arrange for the package to come back to us and ship out a replacement. We will evaluate the situation before determining whether the shipment was incorrect.

Credit Memos are valid for 12 months from the date of issue to use as store credit. Refunds will be handled by the method originally paid, if applicable, otherwise a direct transfer will be made. Credit Memos cannot be converted from the original payment method (e.g., credit card payment to cash). All cash payments will be refunded via direct transfer.

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